A Tweet appeared the other day from a rail company proudly proclaiming a steady rise in their employee engagement score, but no mention of any consequence of this. Are customers getting a better experience, has their satisfaction risen, are trains more full, more often and with more delighted customers, are trains more reliable?

Having not been to Dubai for twelve years, the opportunity to revisit and head to Abu Dhabi for a direct comparison was too good for Rhian in the BI WORLDWIDE Events design team to miss. Here's her report...

Libby’s returned from her catch up with Hong Kong and first visit to Macau. Here's what she found ...

What makes business better? At BI WORLDWIDE we're obsessed with this topic - why do some people strive to achieve more than others? Why do businesses spend billions on incentives, yet not get the returns they could? ...

There are rare moments when real world events illustrate perfectly the elements that underpin how we perform as people and how we apply that in business. This morning was one of those moments, a single radio report..

How often are engagement and incentive programmes run that primarily address the top and mid performers?

How many times is the basis of a corporate engagement strategy “one size fits all”?

A lot of time and money spent improving sales and customer service is focused on employees who are deemed “engaged”. Those sitting outside this definition will no doubt attract the label of ‘poor performers’, ‘laggards’, ‘disinterested’ and be viewed as a “cost”.