A Tweet appeared the other day from a rail company proudly proclaiming a steady rise in their employee engagement score, but no mention of any consequence of this. Are customers getting a better experience, has their satisfaction risen, are trains more full, more often and with more delighted customers, are trains more reliable?

What makes business better? At BI WORLDWIDE we're obsessed with this topic - why do some people strive to achieve more than others? Why do businesses spend billions on incentives, yet not get the returns they could? ...

On a recent fam trip something rather unexpected and innovative happened. At Dreamtime 2011 in Australia, we were all given a Poken to share our information with the suppliers we were meeting. With an accepting grace I went with the flow, not being too clear  what I had in my hand.  I now Poken, do you? ...

Is Apple on the verge of doing an iTunes on the travel market? If you believe the submissions lodged with the US Patent and Trademark Office surrounding its rumoured iTravel service then it may be the case, and if so what's in store for the incentive travel and conference market?

First poll up on the BI WORLDWIDE website asked:

Will the public sector cuts affect your business?

and the results were:

A recent Gallup survey showed that only 24% of employees are engaged with their organisation and in May a CBI report highlighted how critical employee engagement is in weathering the recession.  The Training Foundation's white paper, authored by David Macleod, of the Macleod Report to Government on Employee Engagement (May 2009), highlights a different approach for managers.

Employee engagement is just one element that contributes to business improvement and has to be assessed in conjunction with employee motivation and performance improvement strategies to really deliver business improvement.