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BI WORLDWIDE welcomes room for improvement

BI WORLDWIDE exclusively partners with well-known hotel chain Marriott International for a ‘meetings and conferencing excellence' workshop as part of its professional development programme at the London Marriott Hotel Kensington, September 23.

During the full day’s training, the Events team learned two key areas of the business: procurement and brand experience.

The morning session focused on key procurement issues including purchasing, compliance, contracting, negotiating, and pricing. The afternoon session took a closer look at how the Marriott International group concentrates on enhancing the customer brand experience through creativity.

Events Operations Director Rachel Belliere-Wilson said: “Working with Marriott as our partner to deliver this important session proved invaluable. We were able to collaboratively discuss differing venue and agency positions on contractual clauses and negotiations as well as knowledge-share across all areas of meetings and conferencing, from ‘pre check-in’ to ‘creative use of function space’. 

“Using Marriott Kensington’s new generation ‘Meetings Imagined’ studios enabled us to experiment with new ideas during the group exercises whilst the clever ‘bar style’ catering provided by St Pancras Renaissance further inspired our team with brain food throughout the day.”

The BI WORLDWIDE Events Team at the Marriott London Kensington

Operations Director Shaun Casey said: “I’m hugely reassured to see a hotel group focusing on customer brand experience incorporating technology, meeting environment as well as food and beverage. This is a major step forward in the thought-process to delivering meetings excellence. Thanks again to the Marriott Kensington for hosting the event and giving us an insight into their next generation meeting space. Such training sessions and think tanks are invaluable to BI WORLDWIDE and would be impossible to achieve without the support of Marriott.”

BI WORLDWIDE’s development programme has also included Associates attending a food and beverage workshop at the Belmond Le Manoir, a day at Virgin Atlantic’s training facility, as well as completing an Emergency at Work First Aid training certification with the British Red Cross.

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