BI WORLDWIDE launched its 2015/16 Events team training and development programme in August at the Virgin Atlantic training facility, The Base, near Gatwick Airport, in collaboration with a number of key team members from the Virgin Atlantic team.
The day comprised the launch of the Events team’s strategy as well as educational and training sessions around airline processes. Shaun Casey, Operations Director, facilitated the morning sessions around 6-star excellence, handing over to Rebecca Duncan, Partnership Development Manager, Mice and Groups at Virgin Atlantic and her team who delivered relevant and content-packed workshops around customer and operational excellence, pricing, value-adds and innovations for the groups market. Ali Nummy and Paul Crowley from Virgin Atlantic’s ‘Airport Operations Training & Process’ team delivered engaging insights into the Duty Manager’s role as well as airport challenges and problem-solving.
BI WORLDWIDE has a robust approach to risk, emergency and crisis, and the afternoon’s session at Virgin Atlantic gave the team opportunity to understand and explore an airline’s approach and to understand how that links into our own emergency processes. The team was put through various simulations of emergency situations by Virgin Atlantic Trainer Matt Whipp.
Georgie Hunt, one of BIW’s Delivery Project Managers, commented:
“After our day of training with Virgin Atlantic I feel so much more confident in my ability to deal with a potential emergency on board a flight. We learned how we can use our crisis handling skills as event managers to aid the airline crew in ensuring that our passengers are as safe as possible.
The training took place in a fun and relaxed environment without trivialising the subjects we were dealing with. This enabled us to take in the learnings about what are potentially very critical circumstances in a really positive manner”.
Rachel Belliere-Wilson who had devised the day’s content paid credit to Virgin:
“They were the perfect partner to launch our 2015/16 training initiative with - neither of our businesses allows ourselves to get too hung up on the cheapest or fastest way of doing something, we think about the most amazing way of doing it”.
BIW will be collaborating with a number of their primary partners through this coming financial year (July 2015 – June 2016) to deliver a new series of “6-star” training modules.
Shaun Casey gave a little more insight into BIW’s training philosophy:
“These partnered events will bring a new dimension to our team development programme, further strengthening our brand awareness and underpinning our focus on 6-star excellence. Without giving too much away, these training programmes will cover new positioning on really important event-related topics like food and beverage, and customer excellence”.
Read more about BI WORLDWIDE's Food and Beverage workshop at the Belmond Le Manoir.
Check out our Pinterest board of the day's events.