This week I attended the Fairmont Raffles Hotels International (Fairmont, Raffles and Swissotel) Customer Advisory Board meeting at the Mayakoba Resort, Riviera Maya, Mexico. It was a really productive meeting, and I wanted to share some thoughts and ideas that came out of it.
Fairmont possesses a distinctive collection of properties and has a justifiable worldwide reputation for excellence. Their diverse portfolio includes historic icons, elegant resorts and modern city centre properties. From the beaches of Hawaii and Bermuda to the heart of New York City, all hotels or resorts have that uniquely ''Fairmont" feel in the superior segment of the market.
The primary meeting message was their continued opening of new properties in the up comiong regions for the business and incentive travel market - including India, China and Azerbaijan. They would love to increase their portfolio in some of the major European cities but find it very difficult to find city centre locations! In terms of travel volumes, Fairmont are now experiencing levels last seen in 2007 levels, although room revenues are under pressure thanks largely to a steady rise in operating costs.
So, what about Mayakoba? It's is a fabulous resort which opened in 2006 following a development period of 18 years! This was primarily due to all the work necessary in the heart of the Riviera Maya mangrove swamps. 30 minutes from Cancun airport close to the attractive town of Playa del Carmen. A wonderful golf course is rated number one in Mexico by Conde Naste, and there is a huge spa, attractive accommodation in large casita style rooms, beachfront accommodation and facilities. Attractive rates are also available outside the peak winter season.
Fairmont Hotels have long been a first-to-mind option for Rhian in our Design team - “sure they have outstanding hotels, but what pleases me is the Fairmont guys are on top of what we require. It saves me time and lets me get on with designing more wow and better solutions.”
Check out our view of the Mayan Riviera - a part of the world accessible to European conference and incentive travel groups.