Sometimes it's ok to blow your own trumpet, especially when the accolade comes from your customers and clients. So, we're delighted that BI WORLDWIDE has been named as Top Recognition Provider in the US by HRO Today in their Baker's Dozen Customer Satisfaction survey.
The survey is a statistically robust way of scoring suppliers of recognition services by rating the three critical areas of service breadth, deal size, and quality. All scores are provided by recognition and employee engagement clients in the market, so the survey is a barometer of opinion of those on the ground. Those who brief, deploy and deliver employee engagement and recognition programmes for their employees.
Richard Gibbs comments, "as a global recognition business, delivering engagement programmes for clients in Europe, the US, APAC and the Americas, it's great that our customers recognise the value, in terms of measurable business results, BI WORLDWIDE delivers."
Client and customer feedback is central to the BI WORLDWIDE philosophy. We are focused on continuous improvement in all areas of the business - employee engagement, sales and channel incentives, and events. John O’Brien, Division Vice President, Employee Performance Group notes, “we ask our clients to complete customer satisfaction surveys regularly to make sure we are listening and responding to their needs, something which helps us design and execute employee engagement strategies that deliver measurable results.”